// Help & Knowledge Center
Frequently Asked Questions
Answers regarding our email account activation, Mayar.id & Stripe checkout, and zero-telemetry architecture.
PaymentsHow are subscription and software payments processed?
For global users, payments are securely tokenized via Stripe, supporting all major credit and debit cards, Apple Pay, and Google Pay. For users in Indonesia, transactions are processed instantly via Mayar.id supporting QRIS, Bank Virtual Accounts, and E-Wallets.
Account ActivationHow are applications activated after payment?
All Ayrez Project applications are activated directly via your registered email account. Simply log in to the client application with your registered subscription email, and all features activate automatically.
AccessWhen do I receive my download link after purchase?
Immediately upon successful payment confirmation by Stripe or Mayar.id (usually within seconds), you will be redirected to the download access page and receive an official receipt via email.
DevicesCan I use my account on multiple workstations?
Yes. Personal accounts allow simultaneous activations on up to 3 workstations. Simply log in with your registered email on your new machine. For Team tiers, seat reassignments can be made instantly via the administration portal.
PrivacyDoes the software send telemetry logs or in-app analytics?
Never. Our software operates 100% locally on your machine. We do not harvest keystroke logs, memory snapshots, file contents, or personal credentials. The software is verified to run flawlessly in air-gapped workstations.
WarrantyHow does the 14-day money-back guarantee work?
If our software does not fit your workstation requirements, simply contact ayrezproject@gmail.com with your invoice ID within 14 calendar days of purchase. A full 100% refund will be issued to your original payment method within 1–3 business days.
Have a question that is not covered here?
Our core engineering team is available for technical support.